Home Gay News Good With Men? Fort Troff Is Hiring a Customer Service Representative!

Good With Men? Fort Troff Is Hiring a Customer Service Representative!

by Mark Durane

Ceruzzi Concepts, the company behind Fort Troff, is seeking a skilled Customer Service Representative join us in our mission to provide the best high-quality adult novelty products.

Ceruzzi Concepts is at the forefront of innovating on behalf of our customers, and continually push the boundaries of traditional e-commerce customer service. Ceruzzi Concepts is looking for an organized, detail-oriented and enthusiastic Customer Service Representative to join our team.

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Day to day, you will be responsible for answering all incoming calls and emails, handling customer questions and complaints. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person.

This is a full-time position with Ceruzzi Concepts in Tucker, Georgia, and reports to the Customer Service Manager.

Customer Service Representative Roles & Responsibilities

  • Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, email, chat, mobile messaging)
  • Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and organization
  • Enhance our customers’ experience by identifying opportunities to offer products based on our their needs
  • Process adjustments, refunds, transfer bills, mail returns and perform manual sales
  • Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
  • Document necessary information, such as customers change of details, change of address, etc.
  • Prioritize and adapt to an ever-changing environment

Required Skills, Knowledge, and Abilities:

  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering outstanding service in every interaction with our Customers
  • The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our customers
  • Strong interpersonal, communication, verbal and written skills
  • Assertiveness to handle difficult conversations
  • Excellent negotiation, influencing and resourcefulness skills
  • Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
  • Ability to multi- task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Ability to navigate a computer while on the phone

Education and Experience:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience in a high production call center environment
  • Demonstrated ability in using a computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs

General Company Information:

  • Starting pay range: $16-18 an hour
  • Hours of operation are 10am-7pm Monday-Thursday; Friday 10am-6pm
  • We located in Tucker, Georgia
  • Company Benefits and perks:
    • Health insurance
    • Dental insurance
    • Vision insurance
    • Flexible Spending Account (FSA)
    • 401k plan (CCI currently matches3% of employee contribution)
    • Safe Harbor plan (CCI provides 3% funding, not employee contribution necessary)
    • Vacation time (10 days of vacation after 90 days of employment)
    • Free Lunch
    • Paid Day off for Birthday
    • Lunch of choice for job anniversary

Email all résumés to [email protected]

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