Ceruzzi Concepts, the company behind Fort Troff, is seeking a skilled Customer Service Representative join us in our mission to provide the best high-quality adult novelty products.
Ceruzzi Concepts is at the forefront of innovating on behalf of our customers, and continually push the boundaries of traditional e-commerce customer service. Ceruzzi Concepts is looking for an organized, detail-oriented and enthusiastic Customer Service Representative to join our team.
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Day to day, you will be responsible for answering all incoming calls and emails, handling customer questions and complaints. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person.
This is a full-time position with Ceruzzi Concepts in Tucker, Georgia, and reports to the Customer Service Manager.
Customer Service Representative Roles & Responsibilities
- Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, email, chat, mobile messaging)
- Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and organization
- Enhance our customers’ experience by identifying opportunities to offer products based on our their needs
- Process adjustments, refunds, transfer bills, mail returns and perform manual sales
- Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
- Document necessary information, such as customers change of details, change of address, etc.
- Prioritize and adapt to an ever-changing environment
Required Skills, Knowledge, and Abilities:
- Demonstrate personal excellence by remaining positive in difficult situations
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our customers
- Strong interpersonal, communication, verbal and written skills
- Assertiveness to handle difficult conversations
- Excellent negotiation, influencing and resourcefulness skills
- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
- Ability to multi- task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive
- Ability to navigate a computer while on the phone
- High School Diploma / GED (or higher)
- 1+ years of customer service experience in a high production call center environment
- Demonstrated ability in using a computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
General Company Information:
- Starting pay range: $16-18 an hour
- Hours of operation are 10am-7pm Monday-Thursday; Friday 10am-6pm
- We located in Tucker, Georgia
- Company Benefits and perks:
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Account (FSA)
- 401k plan (CCI currently matches3% of employee contribution)
- Safe Harbor plan (CCI provides 3% funding, not employee contribution necessary)
- Vacation time (10 days of vacation after 90 days of employment)
- Free Lunch
- Paid Day off for Birthday
- Lunch of choice for job anniversary
Email all résumés to [email protected]
